Privacy & Policy
Merry Makers respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Merry Makers without your consent, except as required by law or to protect Merry Makers its customers, or the public, and then only with partners who share Merry Makers commitment to protecting your privacy and data. At any time you may contact Merry Makers with any privacy questions or concerns you may have. We strive to protect the security of your personal data by use of appropriate measures and processes.
Privacy and Data Security
At Merry Makers, your right to privacy and data security is a primary concern. We comply with, and will continue to comply with all applicable industry standards. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is among the best software available today for secure commerce transactions. Merry Makers has very strict policies and procedures designed to protect the privacy of our applicants and customers. We do not sell or share personal or business information. The collection of personal and business information is solely for the purpose of payment transaction processing services, in which Merry Makers may contract or subcontract with third parties engaged in the business of transaction processing and authorization.
Deposits and Payments
All reservations must be secured with a non-refundable deposit. For online orders we only accept payments using these credit cards: Visa, MasterCard, Discover, and American Express. Personal checks may be accepted for payment if received at least 14 days prior to event. All balances must be paid prior to delivery–unless agreed to in writing. For deposits paid by charge card, the balances due will be charged to the same card the week of the event. All monies received are non-refundable.
General Cancellations. Customer may cancel the Services by providing written or email notice to Merry Makers. Cancellations made 21 days or more prior to Event Date will receive a Merry Makers credit for the full amounts paid by Customer. Cancellations made less than 21 days prior to Event Date shall result in a forfeiture of the amounts paid PLUS 50% of Invoice price, less Deposit, is owed. Merry Makers credits are valid for 1 year from Event Date.
Cancellations of Bounce Houses or Bounce and Slide Combo rentals only. Cancellations made 7 days or more prior to Event Date will receive a Merry Makers credit for the full amounts paid by Customer. Cancellations made less than 7 days prior to Event Date shall result in a forfeiture of the amounts paid by Customer. Merry Makers credits are valid for 1 year from Event Date.
Inclement Weather. In the event of strong winds, heavy rain and other weather conditions that may create an unsafe environment for equipment or participants, Merry Makers reserves the right to cancel or suspend services. If Merry Makers cancels the Services prior to arriving at the event, Customer will receive a full credit for amounts paid which will be valid for 1 year from Event Date. Merry Makers highly recommends that Customers have an alternate, undercover or indoor plan in case of inclement weather.
Rain Checks (a.k.a. Merry Makers Credit)
Rain checks are available to be used for another event within 1 year of the canceled event date. They are dependent upon item availability. Some reasons for which rain checks would NOT be given include:
- Lack of adequate electricity onsite. The requirements for each unit are listed online.
- Cancellations once our personnel or equipment have arrived at event.
- Site being unsuitable (not enough space, type of ground surface, unsafe, etc).
- Lack of an adult being present to sign for the order during pre-arranged delivery time.
Credit card refunds
Merry Makers processes authorized refunds to the same credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.